Shipping Methods

Orders are processed within 48 hours of receipt and shipped within 1 to 2 business days thereafter unless notified otherwise. Orders are shipped by courier.

Once your order has been shipped you will be notified via email.

Shipping Times

We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.

Orders are estimated to arrive withing three working days (Mon-Fri) if the order is made on a weekday before 3pm.

This shipping timetable is only an estimation and is not guaranteed.

Shipping Delays/Out of Stock Items

We always strive for customer satisfaction. However, some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please review all information submitted before processing orders.

Please make sure the shipping address you give us is accurate including postcode, as we cannot be held responsible for any wrong or undeliverable addresses.

Customer is subsequently responsible for shipping and handling charges in order to reship your package.

Occasionally, an item will be out of stock. Out of stock orders will be held "open" until item is restocked and will be shipped immediately upon arrival.

The buyer is responsible for all applicable import duty and local tax. Please verify with your customs before purchase.
Please contact us for all  shipping enquiries +0044 (0)1235 819125

 

Shipping Costs UK Mainland

UK  No.1 rate < 2.5kg	£2.50
UK  No.2 rate 2.5kg - 20kg	£15
UK  No.3 rate 20-50kg	£30
UK  No.4 rate 50-150kg	£60
UK  No.5 rate 150-300kg	£120

Shipping Costs UK offshore (islands)

Small Orders under 20kg    £25
Large Orders (more than 20 kgs but less than 50kgs     £40
Very Large Orders (more than 50 kgs     £80

Google Checkout - UK Off-shore (islands)

All UK off-shore purchasers must may using Credit Card and not use Google checkout! Please contact us beforehand to determine postage costs. Google checkout can't work out UK regional postage costs DOH! Please contact us for prices for all other weights on +0044 (0)1235 819125
 

Sadly we do not currently ship to Canada and the USA.

International Europe (EU) only - Approx. £40. The price depends upon weight, country and region - indication only - check below. An item will take 5 days to arrive once shipped.

EU No.1 rate < 3kg	£20    - see exchange rates
EU  No.2 rate 3-5kg	£30    - see exchange rates
EU  No.3 rate 5-6kg	£30    - see exchange rates
EU  No.4 rate 6-7kg	£30    - see exchange rates
EU  No.5 rate 7-9kg	£30    - see exchange rates
EU  No.6 rate 9-13kg	£32    - see exchange rates
EU  No.7 rate 13-25kg	£38    - see exchange rates
EU  No.8 rate 25-49kg	Please Call

Please contact us for all  shipping enquiries +0044 (0)1235 819125

 

Calculate the cost of international shipping by using the TNT international calculator - click here Our post code in GB is OX11 9AX

 

Returns

carstuffdirect will replace all defective products - please follow the procedures below and those set out in our terms & conditions.

Defective products must be returned within 14 days from the date you placed your order, you must notify us of a defect in writing within 5 working days of receipt.

IMPORTANT - Before you sign for the item OPEN THE PACKAGE and check it is good condition. By signing the courier's form you are accepting that the courier has delivered the item in good condition. If it is damaged, sign but write "damaged in transit" on his form. This protects you and we can then make a claim for compensation from the courier. If you follow this procedure we can give you an instant refund or send you a replacement. If not there will be a delay to your refund whilst we convince the courier that it is his fault.